Effective Date: October 19, 2024
1. Introduction
Welcome to Therapeutic Flow, where your privacy is our priority. This Privacy Policy outlines our commitment to safeguarding your personal information. By accessing and using https://therapeuticflow.ca/, you agree to the practices detailed in this policy.
2. Information We Collect
a. Personal Information
To offer personalized coaching services, we collect specific personal information during the registration process. This may include your name, contact details, and relevant health information. The purpose of collecting this data is to tailor our coaching sessions to your unique needs, ensuring a holistic and effective approach to your well-being.
b. Cookies and Similar Technologies
Our website employs various technologies, such as cookies, to enhance your browsing experience. Cookies are small text files stored on your device when you visit our site. They assist in improving functionality, user navigation, and overall site performance. For detailed information on our use of cookies, please refer to our Cookies Policy.
3. How We Use Your Information
The information collected is used exclusively for providing personalized coaching services. We acknowledge the sensitive nature of your self-healing journey and assure you that your data will not be shared with third parties unless required by law or explicitly stated in this Privacy Policy.
4. Cookies Policy
a. What Are Cookies?
Cookies are small data files that are placed on your device when you visit a website. They serve various purposes, including improving site functionality and providing a customized user experience.
b. Types of Cookies We Use
Session Cookies: These are temporary and are deleted when you close your browser.
Persistent Cookies: These remain on your device until deleted manually or automatically.
c. How We Use Cookies
We utilize cookies for analytics to enhance our services and provide you with a more personalized experience. By using our website, you consent to the use of cookies. For more details, please refer to our Cookies Policy.
d. Cookie Settings
You have the option to manage your cookie preferences through your browser settings. However, please note that restricting certain cookies may impact your experience on our website.
5. Your Self-Healing Journey
Therapeutic Flow offers coaching services based on energy arts practices, including Qigong, for self-healing from chronic pain. It is crucial to understand that while our services are designed to support your self-healing journey, we cannot guarantee specific outcomes. Your success depends on your commitment, active participation, and the personalized guidance provided during our sessions.
6. International Clients and GDPR Compliance
Therapeutic Flow is dedicated to GDPR compliance, ensuring that we can welcome clients from around the world while adhering to stringent data protection standards. Your data is handled with the utmost confidentiality and security, and we strictly adhere to applicable data protection laws to ensure the privacy and protection of your information.
a. Consent to International Transfer
By engaging with our services, you explicitly consent to the transfer of your data to our servers and facilities, including those located outside of your country of residence.
b. Data Retention
We retain your personal information for the duration necessary to fulfill the purposes outlined in this Privacy Policy, unless a more extended retention period is required or permitted by law.
7. Changes to Privacy Policy
Therapeutic Flow reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any modifications will be effective upon posting the revised policy on our website. We recommend checking this page periodically for updates.
8. Security Measures
We understand the importance of data security and have implemented robust measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security protocols are regularly reviewed and updated to ensure the highest standards of protection.
Changes in Privacy Laws: Note that recent changes in privacy laws in Quebec, Canada came into effect in September 2023, LAW 25. Quebec’s new LAW 25, concerning the protection of private life, may impact the way Quebec residents’ personal information is handled. This law requires us to ask for our clients’ consent to collect, use and disclose their personal information. The aim of this law is to strengthen the protection of personal data and improve trust and transparency between customers and organizations when it comes to handling confidential data in a technological era. Therapeutic Flow is committed to complying with these regulations to ensure the privacy and confidentiality of our clients. Blanche Moskovici, Coach, is designated as the Data Protection Officer of Therapeutic Flow.
9. Your Rights and Choices
a. Access and Control
You have the right to access, correct, or delete your personal information. Additionally, you can control certain preferences, such as opting out of promotional communications. To exercise these rights, please contact us at [email protected].
b. Opting Out
You can opt-out of receiving promotional communications by using the "unsubscribe" link provided in our emails or by contacting us directly.
c. Autoresponders
We may use autoresponders to communicate with you by e-mail. To protect your privacy, we use a verified opt-in system for such communications, and you can always opt-out of such communications using the links contained in each autoresponder message. If you have difficulties opting out, please contact us at [email protected].
10. Contact Us
For any inquiries or concerns regarding this Privacy Policy, please reach out to us at [email protected]. We value your privacy and are committed to addressing any questions or issues promptly.
In conclusion, your privacy is of utmost importance to Therapeutic Flow. This detailed Privacy Policy aims to provide transparency about how we collect, use, and protect your personal information. We encourage you to read this policy carefully and reach out to us with any concerns.
Date of last revision to this Privacy Policy: October 19, 2024